Wednesday, November 18, 2009

How did this turn into a 14 hour day?

I feel bad leaving Tybalt home all day alone, but of course I never thought today would be so long. I left the house at 5:30, to be at work at 6, planning to leave at 1. But it didn't work that way. At 1 I was so involved with making sure my employees knew what needed to be done that i didn't even realize it was 1 til 2:30.
Unfortunately one of my new responsibilities is making the schedule, which i wanted to get up as early as possible because of the holiday next week. Of course at that time, I realized I had made a major mistake on last weeks schedule and sent all but 2 employees home at the same time. I had a 2 hour blind spot apparently. So I had to stay on standby, while trying to make sure i didn't make the same mistake. By 4 I was finished with the schedule, sent it to the district manager for his approval, and started finishing up my paperwork to go home. "Xandri, call on line one." Great. It's my district manager, telling me my schedule doesn't pass muster, and i have to redo it. Another hour and i'm rushing out the door, trying to ignore customers, and deciding not to turn back for my jacket i just realized i left hanging on the office door. It's 5pm and I'm trying to get out of downtown.
So is the rest of the county. So it's 6 and I'm close to home, but I already know I have to stop off at the old store for a quick merchandise transfer.
When I get inside, the manager is right up front, excellent! ... helping a customer who needs a refund and a coupon and 2 other discounts she forgot to mention to the clerk that tried to help her the first time and she needs it fixed right now, and the employees in the back are calling her to ask questions and the specialist who was supposed to come in and had an appointment with a customer 20 minutes ago wasn't there yet and the lady on the right wants help putting a 12 foot christmas tree into the backseat of her sedan... ... ... ... So I helped the lady with the tree and I called the specialist, and then showed the other manager how to process the merchandise I was taking for my store. I didn't get home til 7:30.
If I was getting paid salary at some outrageous sum, this would me no big deal. I don't have kids or anyone waiting for me at home. But I work retail and get paid only for the hours I spend at the store... my store... and nothing else. I do know what i'm getting into, but that only helps when i have the time to stop and remember that.

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